Refund Policy

Effective date: October 24, 2026

Every product and service sold by Axis Marketing LLC is covered by a 60-day money-back guarantee. Ask for a refund within 60 days of your payment and we will return your money to the original payment method.

1. Our 60-day money-back guarantee

Axis Marketing LLC offers a 60-day money-back guarantee on every solution it sells. This includes digital products sold under our Eleva brand and agency services (performance marketing, creative production, funnels and e-commerce, market research, localization and digital product development).

If you are not satisfied for any reason, you may request a full refund within 60 calendar days of the date of your payment. You do not need to justify your request, although your feedback helps us improve.

Because our products are delivered digitally, there is nothing to send back. You are not required to return or delete files you have already downloaded.

2. How to request a refund

Contact us by email at soporte@eleva-digital.org (Eleva kits) or soporte@axismarketingllc.org (agency services), or by phone at +1 (626) 470-7017 and include:

• Your full name and the email address used at checkout, or your invoice number for services.
• The date and amount of the charge.
• The product or service the request refers to.

3. Processing time

Once your request is confirmed, the refund is issued to the original payment method. Depending on your bank or card issuer, the credit usually appears within 5 to 10 business days. We do not issue refunds in cash, store credit or to a different payment method unless required by law. On your card statement the charge appears as AXIS MARKETING LLC.

4. Services paid in more than one installment

For projects billed in stages, each payment is covered by the guarantee for 60 days from the date of that payment.

5. Cancelling a service

Either party may cancel a service agreement at any time with 7 days' written notice. Amounts paid for work that has not started are refunded in full. Payments made within the previous 60 days remain covered by the money-back guarantee.

6. After 60 days

Payments older than 60 days are not eligible for the guarantee. We will always refund duplicate charges, charges made in error, and any amount we are required to refund under applicable law, regardless of the date.

7. Unrecognized charges and disputes

If you don't recognize a charge, please contact us before opening a dispute with your bank. We will identify the order, send you the purchase details and, if you wish, refund it under this policy. Resolving it directly with us is usually faster than a bank dispute.

8. Your legal rights

This policy is in addition to, and does not limit, any rights you may have under the consumer protection laws of your country or state.

Contact

Questions about this policy? Email legal@axismarketingllc.org or call +1 (626) 470-7017.